Do you align with our company’s culture? Look below to see if you are a good fit—if so, we want you!
Our Core Values and Beliefs
WE HAVE INTEGRITY
Honesty is our #1 policy. We do the right thing, even when the outcome is not profitable. We hold ourselves and each other accountable. We do what we say we will do in the timeframe we said we would get it done.
WE CHECK OUR EGOS AT THE DOOR
We take pride in the extensive knowledge we have acquired, but we also know there’s always more that can be learned. We are not afraid to admit when we lack proper training or knowledge on a particular subject, but we are committed to finding the answer through extensive study and research.
WE ARE RESULTS MINDED
Our team is driven by results individually and collectively. When we show up to work, we get the job done with the most productive and efficient methods possible. This enables us to help more clients and provide for our families.
WE CREATE LOYAL CLIENTS
Our every action is derived from the answer to this question: “If I were the client, what would I reasonably expect and what would exceed my expectations?” As a result, we create both an exceptional customer experience and a strong referral relationship.
WE ARE FAMILY FOCUSED
Our company was established and continues to be built on the family. We protect families and provide security in the most devastating of circumstances and in ways no one else can.
WE INVEST IN OUR PEOPLE
We value our team members and their contributions. We encourage and provide opportunities for personal and professional growth.
WE SUPPORT OUR COMMUNITY
We believe it’s important to become involved in our community. We provide support by donating our time, talents, and/or financial resources.
Career FAQ
Here are a few details on common agency-side roles in property and casualty insurance.
What is a P&C Commercial Lines Producer?
A P&C Commercial Lines Producer is the sales professional who brings in and develops
business-insurance accounts. They prospect for business clients, identify exposures and
coverage needs, collect underwriting information, obtain quotes, present proposals, and help
place coverage such as general liability, commercial auto, property, workers’ comp, and
similar business policies. In an independent agency, they often work across multiple
carriers to find a fit for the client.
What is a P&C Personal Lines Producer?
A P&C Personal Lines Producer is the salesperson for individual and family insurance
accounts. Their focus is personal insurance such as auto, homeowners, renters, umbrella,
and similar household coverages. They typically prospect, qualify leads, review the client’s
risks, recommend coverage, quote policies, and close new personal-lines business.
What is a P&C Customer Service Representative (CSR)?
A P&C CSR is usually the service and support point of contact for existing clients after
the sale. In an agency setting, CSRs commonly answer coverage questions, process policy
changes, help with renewals, assist with applications and documentation, and help clients
with billing or claims-related questions. In commercial accounts, they may also help with
items like loss runs and audits.
What is a P&C Account Manager?
A P&C Account Manager is the relationship manager for a book of business. This role is
usually less about pure prospecting and more about retaining, servicing, and growing
existing accounts. Account managers coordinate renewals, handle policy changes,
respond to client requests, work with carriers, advise on coverage issues, and look for cross-
sell or rounding opportunities. In commercial lines, they often act as the liaison among the
client, producer, and insurance company.
What is the advantage of working for an independent P&C agency?
The biggest advantage is choice and flexibility. Independent agencies represent multiple
insurance companies, so employees can compare markets and help place clients with the
carrier and policy that best fits their needs rather than being limited to one company’s
products. Industry sources also highlight that this model supports more customized advice
and broader solutions for both personal and commercial clients
This FAQ is for informational purposes only and does not constitute legal or insurance advice. Coverage terms, exclusions, and availability vary by insurer and state. Consult a licensed insurance professional at The Firebird Agency for guidance specific to your situation.
While our offices are located in Arizona and California, we are licensed all over the country.
